The only constant
is change.
Innovation happens when you see things
differently. With more than 20 years of
demonstrated
success, we set the pace for
leading airlines worldwide.
Empowering airlines
for a new world.
Rethink traditional airline processes and
optimize your infrastructure for whatever
comes your
way. Experience the real-time
visibility only our software can bring.
Deliver on the
highest expectations.
Your customers belong at the center of your
business. Develop a strong foundation to
provide
customers with proactive, individualized services
that meet them where they are.
EXPLORE HOW WE REDEFINE MISSION-CRITICAL AIRLINE FUNCTIONS
Powering global impact
for air cargo.
Drive end-to-end air cargo management and collaboration on a single platform, providing your staff with powerful workflow management and automation tools.
- End-to-end cargo sales and ground operations management
- Increased productivity, efficiency, and agility
- An open platform for partner collaboration
- Accurately forecast cargo demand and capacity
- Enable new products, services, and business models
Proven Success
Find out how our data-driven platform drives new revenues, increased collaboration, and operational efficiencies for our customers.
Case Study: American Airlines
See how leveraging our state-of-the-art platform makes airlines more responsive to a dynamic and ever-changing airline cargo industry.
Case Study: Korean Air
Find out how IBS Software´s open and fully integrated iCargo platform supported Korean Air on its transformation journey.
Case Study: Lufthansa
Learn how we helped migrate a legacy cargo platform to a modern digital solution—with cloud infrastructure and brand new front-end designs.
Case Study
Transforming cargo operations at American Airlines.
IBS Software helped one of the biggest carriers in the world modernize a 40-year-old system, migrating over 90 platforms into less than ten. The new platform will be the workhorse for American Airlines, providing flexibility to adapt and experiment with cargo management processes across its entire operation for many decades to come.
Watch VideoCase Study
Digitizing legacy air systems for Korean Air Cargo.
IBS Software helped Korean Air move to a single open platform, realizing greater system automation, data standardization, and integration of existing e-commerce channels. This innovative partnership led to the launch of a first-of-its-kind revenue management system, making IBS integral to the future of Korean Air.
Watch VideoCase Study
Building a modern airfreight sales booking platform.
IBS Software was chosen to be the end-to-end partner for quality ownership on Lufthansa’s new booking platform. The project team worked closely with the customer to build and execute a reliable quality acceptance road map. In addition, the team supported an agile scrum model by recommending best practices, aligning with project delivery goals.
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Tons of Cargo Shipped by Lufthansa Each Year
Digitize your cargo operations.
Now’s your time to take advantage of everything IBS Software has to offer.
Business Intelligence & Decision Support
Business Scenario Visualization
Analytics Engine
Business Intelligence & Decision Support
Cargo Terminal Operations
AirMail Management
ULD Management
Service Quality Manager
Cargo Sales & Commercial Operations
Airline Partnership Enablement Platform
Online Channels, Sales Portals
Revenue Reconciliation & Accounting
Electronic Invoicing
Global Payments & Settlement Systems
Revenue Accounting
Cargo Revenue Management
Dynamic Bid Pricing
Advanced Inventory Clustering & Segmentation
Capacity & Demand Forecasting
Collaborate with your entire team in real-time.
Future-proof your airline operations with a centralized platform that provides situational awareness, agility, and performance insights across flight, fleet, hub, and crew operations.
- Single integrated platform
- Shared real-time information
- Integrated disruption management
- Intelligent, automated tools
- Increased crew satisfaction
Proven Success
See how our customers are gaining the agility and operational efficiency to drive business forward.
White Paper: Disruption Management
Learn how integrated IT systems across airlines help predict, prevent, and manage disruptions proactively across the industry.
EBook: Post-COVID Economy
Fueled by digitization, and a broad industry reassessment, technology adoption across airlines will leap forward in the aftermath of COVID-19.
Case Study: Lufthansa
IBS successfully replaced a 40-year-old legacy Unisys system and became the backbone of crew management within Lufthansa's IT landscape.
White Paper
From decision-making to disruption management.
A consolidation is taking place in the airline industry, with multiple airlines grouping together for strategic reasons. However, serious challenges still remain when integrating operational controls, as many divergent systems remain siloed. Like never before, the heat is on to address these issues.
Read white paper$0 B
Annual Cost of Flight Disruption
EBook
Enabling operational transformation in a post-COVID economy.
For an industry known for its impediments to major transformations, airline experts hypothesize that COVID-19 just might be a much-needed “jolt.” Soaring from the ashes of this crisis could be lean and agile airlines—more resilient and disruption-proof.
Discover how$0 B
Airline Industry’s Net Loss in 2020
Case Study
Rebuilding dynamic crew and fleet operations at Lufthansa.
IBS Software completely overhauled the Crew Management System IT landscape hosted on the Unisys platform, and replaced it with the iFlight Crew platform model of pairing, rostering, and flight and crew data. This took charge of the underlying integration of crew management operations at Lufthansa, and is now at the heart of all flight and crew operations.
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Crew Members Managed by Lufthansa Daily
Bring it all together.
Now’s your time to take advantage of everything IBS Software has to offer.
Airport Operations Management
Airport Operations Database
Resource Allocation & ACDM
Hub Operations & Monitoring
Flight Operations
Aircraft Allocation
Aircraft Movement Management
Flight Operations & Monitoring
Maintenance & Engineering
Maintenance Planning
Inventory & Supply Chain Management
Maintenance Management
Crew Planning & Optimization
Manpower Planning
Pairing Optimization
Rostering Optimization
Crew Management
Crew Operations Tracking
Crew Logistics Management
Crew Self-service (Portals & Mobile)
Setting a first-of-its-kind standard for passengers.
From search to departure control, iFly is the industry’s only digitally-native Passenger Services System, empowering airlines to promote and differentiate their products.
- Personalized retailing across touchpoints
- Native offer & order management
- True dynamic & continuous pricing
- Data-driven end-to-end automation
- IATA NDC & ONE Order certified
Proven Success
Check out how our customers are leveraging iFly's native offer and order management capabilities to drive innovative retailing, modern distribution, and operational efficiency.
E-Book: Ancillary Sales Conversion
Find out how data and personalization are the key to boosting ancillary sales.
Case Study: Bamboo Airways
Find out how iFly RES enables Bamboo Airways to hold true to its motto “More than just a flight"
EBook: Dynamic Pricing
Marco Contento explains why introducing new pricing mechanics is such a big opportunity for airlines and their customers.
E-Book
Machine learning applications that boost ancillary sales
Air and non-air ancillary services revenues are now firmly part of most airline business models. Whether airlines adopt a micro or macro segmentation approach, personalization boosts ancillary sales conversion. Machine Learning can help your airline scale bundled and a la carte ancillary revenues through personalized offers. And the key to personalization is data.
Read moreCase Study
From start-up to 1 million+ pax in just 6 months.
Bamboo Airways' key focus is on creating exceptional customer experiences and achieving high passenger load factors. Find out how iFly RES enables innovative retailing and scales to business needs.
Read case studyEBook
Achieving dynamic air travel pricing.
For decades, airlines have employed flexible pricing concepts. But don’t be fooled—many existing applications referring to “dynamic pricing” are not dynamic at all. Even flexible pricing is selected from pre-determined categories. Personalized pricing—where each customer is a “segment of one”—is often debated, but not implemented.
Find out whyTransform your passenger services.
Now’s your time to take advantage of everything IBS Software has to offer.
Digital Retailing & Marketing
Digital Marketing
Direct Sales Via airline.com
Indirect Distribution via API, NDC & Interline
Offer & Order Management Merchandising & Retailing
Commercial Operations
Flight Schedules & Inventory Management
Reservations, Fares, Ticketing & Revenue Management
Traditional Distribution Through GDS
Check-in & Departure Control
Codeshare, Interline & Travel Agency Sales
Customer Management & Personalization
Customer Profile Management
Loyalty Program Management
Partner Management
Dynamic Personalization
Don’t just move your people,
inspire them everyday.
iFly Loyalty´s highly-configurable and data-driven design facilitates agile partner integration and self-service options to launch, test, and adapt innovative program designs for B2B and B2C audiences.
- Personalized targeting across touchpoints
- Agile partner integration
- Every day earn & burn opportunities
- Flexible programs for B2B & B2C audiences
- Highly-configurable platform
Proven Success
See how our customers use our highly-configurable loyalty platform to drive new revenues, innovative member engagement, and value-added partnerships.
Case Study: China Eastern Airlines
See how the systems and logistical challenges of merging two sizable programs were overcome to achieve a unified loyalty proposition.
EBook: Accelerating Loyalty Programs
Learn how to accelerate your loyalty program's member acquisition strategy by instilling a customer engagement mindset through five simple steps.
E-Book: SaaS & Airline Loyalty
Explore the five ways a cloud-native SaaS platform drives agility, innovation, and member engagement..
Case Study
A story of the largest loyalty merger and migration.
After its merger with Star Alliance Shanghai Airlines, SkyTeam member China Eastern Airlines faced the mammoth task of consolidating the member base of both airlines under its own flagship loyalty brand, Eastern Miles. With the help of IBS Software’s state-of-the-art loyalty solution, iFly Loyalty, CEA successfully transforming Eastern Miles into a profit center.
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Transactions Merged
EBook
Five steps to accelerate member acquisition for airline loyalty programs.
70% to 80% of an airline’s unique customers are not loyalty program members; this is a huge marketing opportunity. To increase membership, mindsets must shift to significantly change the way people think about a loyalty program. We have to remove “Frequent Flyer Program” from the airline vocabulary.
Read moreE-Book
5 Ways a flexible cloud platform drives business success
Launching new business ideas or adapting program designs in airline loyalty are only as viable as the underlying technology can support them. Too often, airline loyalty leaders face painfully long, resource-intensive, and costly systems customizations to get new ideas off the ground. But there is another way.
Read moreDrive greater loyalty.
Now’s your time to take advantage of everything IBS Software has to offer.
Core Loyalty Management
Member Management
Program Administration
Points & Reward Management
Tier Management
Notifications
Marketing & Campaign Management
Plan: Segment, Action, Incentive
Design: Communication, Rules
Review: Simulation & Beta Test
Schedule: Instance, Calendar
Execute: Track, Collaterals
Analyze: Click Stream, ROI
Customer Engagement
360° Customer Data Store
Service Center Management
Member Portal
Social Media Connectors
Multi-channel Touch Points
Smart Analytics & BI
Dashboards
Advanced Segmentation
Customer Value/ Behavior Analysis
Trend Analysis
Predictive & Prescriptive Analysis
Partner Management Hub
Partner Profile Management
Contract Management
Partner Service Portal
Partner Integration
Loyalty Member Engagement App
Social Media - Sign In
Rewards & Vouchers
Virtual ID card & Vouchers
Location Based Communication
Loyalty/CRM Functions
Talk with our expert.
Like what you see and want more information? Fill out the form to connect
with
Philip Hinton, SVP and Head of Aviation!
Philip Hinton’s experience spans Airline and Airport Operations, Crew Management, Cargo, Loyalty Management and Passenger Services.
He has worked closely with many of the world’s leading airlines including Air France, Asiana, British Airways, Cathay Pacific, Emirates, Etihad, Iberia, KLM, Lufthansa, Malaysia Airlines and Virgin Atlantic.
START YOUR JOURNEY TODAY!
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